Subscriptions
Individual and team subscriptions, upgrades, seats, and cancellation
Subscriptions come in two flavors: Individual and Team.
Individual subscriptions are owned and managed by a single user whereas team subscriptions are owned by the team. Both individual and team subscribers can change their tier and the changes will go into effect immediately. On a team, any billing owner can manage the team’s subscription.
## Upgrades and Downgrades
Plan changes are prorated for the rest of the billing cycle. Since subscriptions are billed upfront, you’re charged the prorated difference immediately when you upgrade.
### Example: Small to Medium
If you upgrade from Individual Small to Individual Medium partway through a billing cycle, we’ll credit the unused portion of your Small plan and charge you for the rest of the cycle at the Medium rate. Because Medium is more expensive, you’re charged the prorated difference immediately.
### Example: Medium to Small
If you downgrade from Individual Medium to Individual Small partway through a billing cycle, we’ll credit the unused portion of your Medium plan and charge you for the rest of the cycle at the Small rate. Because Small is less expensive, you will receive a prorated credit to your account which will then be applied to future invoices.
## Seats
Team subscriptions are billed per seat, with every member counting the same regardless of their role. Seat changes midcycle are prorated, just like plan changes. Adding seats means you’ll be charged the prorated amount immediately, while removing seats means you’ll get a credit for the difference.
We try our best not to inundate you with invoices. That said, adding or removing members in quick succession may result in lots of invoices being generated at once.
## Switching Between Individual and Team Subscriptions
If you decide to switch to a team subscription, your individual subscription will not be converted. Instead, we’ll cancel your individual subscription, credit the unused portion to your personal account and set up a new subscription owned by the team. If you decide to switch back to an individual plan at any point, we’ll cancel the team subscription and set you up on your previous individual plan. Any credits on your personal account will be applied to your individual subscription.
## Cancelling Your Subscription
If you cancel your subscription, it will remain active until the end of the billing cycle. You will have access to your current plan during that time. At the end of the billing cycle, you will be converted to a free plan that lets you connect to existing VMs.